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Booking Terms & Conditions

At Synthesis, we try at all times to be reasonable with our terms and conditions.

With this in mind, we have developed the following policies in regard to booking our services.

These terms and conditions are binding on all bookings. If you make a booking with us you are agreeing to these terms and conditions.

Custom courses (in-service programs) and all other services

When a booking is made, you enter into a contract with Synthesis that you will pay the invoiced amount to us for the delivery of our services at the date and time agreed.

Full payment is due prior to the course or service date. We may in special circumstances and only by prior agreement, allow payment after the course or service date however no certificates, reports or documents of any type will be released by us until payment in full is received.

If there have been extra attendees or extra work has been instructed after the original invoice has been paid we will issue a second invoice for those services and no certificates, reports or documents of any type will be released by us until payment in full is received.

We will provide only one invoice per booking. If you have arranged for other people/services to attend then it is up to you how they will contribute.

We may cancel or postpone the program or service for any reason and at any time.

If we postpone the program, we will work with you to set a new day and time and any monies paid will remain as a credit on our system.

If we do cancel a program or service, we will refund all moneys paid in relation to that program or service within seven days of the cancellation.

You may cancel your booking up to 28 days prior to the actual program or event and no cost will be incurred.

If you cancel your booking between 28 days and 7 days prior to the program or event and an administration fee of twenty percent of the original booking will be payable.

If less than 7 days notice of cancellation is given then the full cost of the program or service is due and payable within seven days.

If you request to defer or postpone a program or service and we agree, full payment is still due and payable on the date of the original booking, regardless of what future date is set.

Any rescheduling of a program by you will incur a $20.00 (plus GST) administration fee.

Public courses and services.

When a booking is made, you enter into a contract with Synthesis that you will pay the agreed amount to us for the delivery of our services at the location, date and time advertised.

Full payment is due prior to the course or service date. We may in special circumstances and by prior agreement, allow payment after the course or service date however no certificates, reports or documents of any type will be released by us until payment in full is received.

We may cancel or postpone our advertised program for any reason and at any time. If we do, we will refund all moneys paid in relation to that program within seven days of the cancellation.

You may change the actual person or persons who will be attending at any time at no cost.

You may cancel your booking up to five days prior to the actual program or event and no cost will be incurred.

If you cancel your booking between five days and 48 hours prior to the program or event and an administration fee of ten percent of the original booking will be payable.

If less than 48 hours notice is given, or the person or persons booked fail to attend, then the full cost of the program is due and payable within seven days.

We do ask that you talk to us! If you have a problem in attending a program or need to cancel a booking at the last minute, then please let us know and we will see what we can work out.

Debt Recovery

We will at all times try to negotiate a reasonable timeframe for payment of outstanding amounts directly with our clients.

If payment of an invoice (or part thereof) remains outstanding for more than 30 days, formal notice will be sent to the client advising that the amount is outstanding.

If payment remains outstand for more than 45 days, the client shall either be advised in writing that we intend to hand the matter to a collection agency or the matter shall be handed directly to the collection agency for full recovery action.

If payment remains outstanding for more than 60 days, the matter will be handed to our collection agency.

Any costs incurred in any recovery action shall be borne by the client and the collection agency will undertake to recover the original amount outstanding plus all costs.